It is important to fully understand the organisation you are supporting

  • history and background information
  • location and geographical reach
  • the length of time delivering services
  • current business plan (where available)
  • the range of services
  • aspirations of trustees, staff and volunteers
  • the level of demand for the services currently being delivered
  • the potential for growth, diversification ad expansion
  • external operating landscape
  • current strengths and areas for development
  • customer feedback